Your Security: E-Mail Scam Alert
E-Mail Scam Alert
Protecting Your Accounts from Online Theft
Who is Phishing for Your Personal Information?
Recently, some customers have received, what appears to be, legitimate e-mails requesting personal banking information. These e-mails, designed to trick you into revealing your private information -- possibly a Social Security number, ATM PIN, bank account or credit card numbers, is a practice known as "phishing."
To make these e-mails seem more realistic, the senders often duplicate the company logo and familiar formats or redirect to a fraudulent website. These emails are often masked under the name of a trusted source such as the FDIC, a trusted financial institution, an Internet Service Provider - or even First National Bank of Southern California.
What Should You Do if You Think You've Been Phished
If you receive an e-mail that your account will be closed or suspended unless you confirm your billing or e-mail information, or that the bank is "missing" information about your account, do not reply or click on the link in the e-mail. Report any suspicious activity to First National Bank of Southern California and to the Federal Trade Commission, immediately.
Recognizing Legitimate Requests from First National Bank of Southern California
- It is not our policy to use Pop-Up windows to collect information about your accounts.
- It is our policy not to ask you to share personal information online outside of our secure Web site.
- It is not our policy to ask for your PIN, Login User ID, Password, Social Security Number, or other confidential information through unsecured e-mail.
- First National Bank of Southern California will not claim we are updating our files or accounts on you via email, nor threaten that your account is in jeopardy if you do not update your account information immediately.
Tip: Verifying a First National Bank of Southern California Web Site
Here's a quick way of verifying the real address of a web site.
Cut and paste the following text into your Browser Address Bar.
A small pop-up will display the true web address of the page you're viewing.
Avoid Becoming a Victim
The Federal Trade Commission and Privacy Rights Clearinghouse, a nonprofit consumer advocacy group, also advises:
- Review and verify credit card and bank statements as soon as you receive them.
- Report suspicious activity through the Federal Trade Commission Web Site.
- Avoid filling out forms in e-mail messages.
- Internet fraud complaints also can be filed with the FBI.
- Utilize strong passwords. Passwords should be a combination of numbers, letters and characters of at least 8 or more characters.
- Utilize a legitimate Anti-Virus Protection Software package. Keep this software current. Make certain that the anti-virus software is set to scan your e-mail and computer files.
- If you receive an unsolicited e-mail from us or from another financial institution, contact that organization and ask them if they are sending e-mails to their customers.
- NEVER respond to an unsolicited e-mail.
- Monitor your accounts frequently. This will assist you in knowing if recurring charges are going through your account.
- Sign Off and Log Out of your accounts, when viewing on-line. Do not just close the program. Make certain that you log-off or sign-off. It is even best to close your internet browser, when you are not using your PC or laptop.
First National Bank of Southern California is committed to protecting your personal information.
Contact Us with questions or for additional information.